04 · Vicidial · GoAutoDial
Customized Vicidial for mission-critical operations
Design, deploy and operation of customized Vicidial contact centers: predictive dialing, recording and live reporting.
Contact center solutions built on Vicidial: predictive dialing, agent management, dynamic scripting, CRM integration and real-time reports. I customize Vicidial in detail —custom fields, hooks, integrations, extended dashboards— and stand up the operation with first-class observability. I also work with GoAutoDial and pure Asterisk + queues setups when Vicidial would be overkill.
What you get
Customized Vicidial: predictive, progressive and manual dialing
Agent management, dynamic scripting and live supervision
WhatsApp Business, SMS, web chat and email integration
Encrypted recording, LFPDPPP compliance and AI-powered QA
Executive reporting in Grafana / Metabase / custom dashboards
List, hopper, drops and abandonment-rate tuning
Migrations from Genesys, Five9 or Avaya to Vicidial
Ready to start?
Tell me about your project. I respond personally within 24 hours.