AI that talks, decides and acts
Voice and chat conversational AI agents integrated with your CRM, calendar and telephony.
Design and deployment of voice and chat agents with generative AI. Natural voice in Spanish or English, CRM/ERP/calendar/telephony integration. Production ready 24/7, not demos. I work with proprietary and open-source engines of the latest generation; the stack choice depends on the use case, target cost, required latency and privacy constraints.
What you get
How I work — step by step
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01
Use-case discovery
We map which calls/chats the agent will handle, current friction and metrics we will improve (AHT, resolution rate, NPS).
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02
Conversational design
I define persona, tone, system prompt, happy paths, edge cases and human-escalation rules. You validate.
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03
Stack integration
We connect CRM, calendars, ERP and telephony via APIs and workflows. We choose the right conversational-AI engine and voice for the use case, without locking you to a single vendor.
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04
Controlled pilot (2-3 weeks)
We launch on a closed channel (5% traffic, internal team) and measure. We iterate script and tools with real data.
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05
Production + observability
Full roll-out with live dashboards (Grafana/Looker), alerts, encrypted transcripts and continuous AI-powered QA.
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06
Continuous improvement
Monthly sprints: transcript reviews, prompt tweaks, new-model evaluation, cost-per-call optimization.
Real cases
Retail multinational HR
24/7 internal-support conversational agent with human escalation. Natural Mexican-Spanish and English voice.
Energy · offshore platforms
HR agent for offshore staff. Voice, chat and workflow integrated with legacy HRMS.
Healthcare · dental clinics
Voice-agent dialer that books appointments with domain-specific medical NLU.
Telecom · first-level support
Incident triage and customer validation before transferring to a technician.
The assistant his team built handles 70% of our HR calls without human operator. Clean migration and metrics at hand.
— Operations Director · Retail sector
Frequently asked
How much does running an AI agent cost per month?
Between USD 0.05 and USD 0.30 per voice minute depending on model, voice and tools. Chat is ~10× cheaper. Detailed costs in the quote.
How long until production?
Closed pilot: 2-3 weeks. Full production: 4-8 weeks depending on integrations.
Does it work with my current telephony?
Yes — if you have Asterisk, Vicidial, FreePBX, SIP trunks or any modern PBX. For closed switches we evaluate a SIP/WebRTC bridge.
Is it safe with sensitive data?
Yes. Recording encrypted at rest, transcripts in volatile memory, explicit consent at call start. LFPDPPP and GDPR compliance when applicable.
Ready to start?
Tell me about your project. I respond personally within 24 hours.